Using Textline
Account Basics
- Using International Numbers
- Signing up for Textline
- Using An Existing Landline
- Using An Existing VoIP Number
- Using an existing Twilio phone number
- Joining an existing Textline account
Your Team
- Multi-Factor Authentication
- Adding an Agent
- Deleting an Agent
- Reviewing your Agents’ metrics
- Roles in Textline
- Changing an Agent’s role
Your Contacts
- Advanced & Saved Searches
- Create a texting hyperlink
- Using the Address Book
- Adding Contact Details
- Editing a contact phone number
- Custom Address Book Fields
Conversations & Messaging Tools
- The Conversation List
- Starting a New Conversation
- Claim a Conversation
- Using Whispers
- Transfer a Conversation
- Using Keyboard Shortcuts
Tools & Dashboard
Billing & Organization Settings
- Automatic Sign-Off
- Authentication Security Settings
- Starting your free trial
- SMS and MMS Defined
- Pricing guide
- Adding or updating Billing Information
Integrations
- Salesforce Integration
- Talkdesk integration
- Zendesk Integration
- Pipedrive integration
- Freshdesk Integration
- Help Scout integration
Troubleshooting
- I’m not getting the password reset email
- My Address Book upload isn’t working
- My account isn’t letting me add Agents
- I’m having trouble entering / saving my payment info
- My messages are taking a long time to be sent / received
- I'm not getting Notifications / message alerts