Using Textline
Account Basics
- Using International Numbers
- Signing up for Textline
- Using An Existing Landline
- Using An Existing VoIP Number
- Using an existing Twilio phone number
- Joining an existing Textline account
Your Team
- Adding an Agent
- Deleting an Agent
- Reviewing your Agents’ metrics
- Roles in Textline
- Changing an Agent’s role
- Departments: What they are & how to add them
Your Contacts
- Using the Address Book
- Adding Contact Details
- Editing a contact phone number
- Custom Address Book Fields
- Tagging Contacts
- Mass importing existing contacts
Conversations
- The Conversation List
- Starting a New Conversation
- Claim a Conversation
- Using Whispers
- Transfer a Conversation
- Using Keyboard Shortcuts
Tools & Dashboard
Billing & Organization Settings
- Starting your free trial
- SMS and MMS Defined
- Pricing guide
- Adding or updating Billing Information
- Claiming your domain
- Data retention
Integrations
- Connecting to Textline through Talkdesk
- Facebook integration
- Help Scout integration
- Pipedrive integration
- Shopify integration
- Slack integration
Troubleshooting
- I’m not getting the password reset email
- My Address Book upload isn’t working
- My account isn’t letting me add Agents
- I’m having trouble entering / saving my payment info
- My messages are taking a long time to be sent / received
- I'm not getting Notifications / message alerts