Conversations
Learn about communicating with your customers and your team.
- The Conversation List
- Starting a New Conversation
- Claim a Conversation
- Using Whispers
- Transfer a Conversation
- Using Shortcuts
- Resolve a Conversation
- Export a Conversation
- Conversation Links
- Filtering the Conversation List
- Setting Reminders
- Scheduled messages
- Scheduled Auto Responses
- Situational Auto Responses - Greeting, Resolved, & Unavailable
- Keyword Auto Responses
- Using Announcements
- Scheduled Announcements
- Variable fields in Announcements
- Opt-in and opt-out
- Unsubscribe Commands
- Message Segments