Conversations & Messaging Tools
Learn about communicating with your customers and your team.
- HIPAA Contact Consent
- The Conversation List
- Starting a New Conversation
- Claim a Conversation
- Using Whispers
- Transfer a Conversation
- Using Keyboard Shortcuts
- Using Slash Commands
- Conversation Dispositions
- Conversation History
- Using Shortcuts
- Resolve a Conversation
- Export a Conversation
- Conversation Links
- Filtering the Conversation List
- Setting Reminders
- Scheduled Messages
- Automations
- Automation Action: Trigger a Message
- Using Announcements
- Scheduled Announcements
- Advanced Announcement Settings
- Announcement Stats
- Announcement Duplication
- Variables
- Opt-in and opt-out
- Unsubscribing to Messaging