Your User Token is a unique identifier associated with your Textline user account. Our Support Team may request your User Token when troubleshooting an issue, as it helps us quickly locate your account information and investigate problems.
Find Your User Token
Log in to your Textline account.
In the top-right corner, click your profile avatar.
This may display your profile picture or a colored square with your first initial.
In the menu that appears, locate your User Token near the bottom of the list.
When Should I Share My User Token?
You may be asked to provide your User Token when contacting Textline Support about:
Troubleshooting an issue
Questions about your account
Technical investigations
Including your User Token in your initial support request can help our team identify your account more quickly and reduce the time needed to assist you.
Note: Your User Token is used to identify your user account. Only share it with the Textline Support Team or other authorized members of your organization.
Watch the video tutorial here.
Have additional questions? Send us a message by clicking the Textline icon in the bottom left of your screen, or contact us at [email protected].