Skip to main content
All CollectionsUsing Textline
Scheduled Announcements
Scheduled Announcements
Jenny avatar
Written by Jenny
Updated over a week ago

In Textline, you can schedule an Announcement (a text message to multiple customers at once) to go out at a specific date and time in the future.

Creating a Scheduled Announcement

To schedule an Announcement, also called a mass text, head to your Announcements section by clicking Messaging Tools > Announcements.

If you only have one Department (phone number or channel), select the New Announcement button. If you have multiple Departments, click the View button for the Department you’d like the Announcement to come from, then click New Announcement.

You will follow the normal Announcement creation process as outlined in the Using Announcements document, however, in Step 4 you will now need to click on Send Later.

This will open your scheduling tool, where you can choose the date and time you’d like the Announcement to go out.

When you’re ready, click Preview. In the Preview screen, you can review your Announcement setup. If you want to edit the message, click the edit button to the right of the title. If you would like to change the date for your scheduled Announcement, click on the edit button to the right of the date.

Canceling a Scheduled Announcement

Once you have scheduled your Announcement, you can always return to it by returning to the Announcement list in Messaging Tools->Announcements->Your Department and clicking the Upcoming tab.

By clicking view to the right of your scheduled Announcement, you can see the details and cancel it by clicking the red Cancel button to the top right.

Restoring a Cancelled Announcement

If you cancelled a scheduled Announcement and would like to restore it, head back to your Announcements and this time open the Cancelled tab.

From here, find your Announcement, click View to the right of it, and then click on the restore button at the top right of the Announcement. It will restore your scheduled Announcement with the same settings as before. If you restore a scheduled Announcement that was initially scheduled in the past, it will send immediately. If you want to edit the details, you should duplicate the Announcement, edit the details, and re-schedule it.

Did this answer your question?