Textline

Jenny

Textline Features

Automations

Automation Templates

Automation Type: Timer

Automation Action: Send a Message

Routes

Routes & Automations

Metrics Definitions

Metrics Dashboard Basics

Reviewing your Agents’ metrics

Customer Satisfaction (CSAT) Survey

Custom Surveys

Surveys: Preferred Language

Net Promoter Score (NPS) Survey

Metrics & Surveys

Integration for Slack

Aircall Integration

Gorgias integration

Zapier integration

Freshdesk integration

HubSpot Integration

Pipedrive integration

Talkdesk integration

Salesforce integration

Zendesk Sell integration

Help Scout Integration

Zendesk Support integration

Zendesk Support: Send Text Trigger

Zendesk Support: Assign Ticket Trigger

Zendesk Support: Resolve Trigger

Facebook Business Messenger

Instagram Business

API Documentation

Do you have an API?

Webhooks

Send Form Submissions to Textline as Inbound Messages

Chrome Extension

This article outlines the steps to reconnect or re-authenticate your Textline–Zendesk integration.

Reconnect your Zendesk Integration

Integrations & API

Secondary Consent: Bulk Request

Secondary Consent: Manual Override

Secondary Consent: Importing Consent

HIPAA Account

HIPAA Secondary Consent

Pro Secondary Consent

HIPAA: Consent in preferred language

Is Textline HIPAA compliant?

Authentication Security Settings

Multi-Factor Authentication

Configuring SAML, Single Sign On (SSO), Okta, or Azure

Whitelisted IP Addresses

Sensitive Data Redaction

Automatic Sign-Off

Data retention

Security 

Textline Glossary

Variables

Group Messaging

Add the Textline Widget to your mobile site

Claiming your domain

I don’t see a feature I want - how can I provide my feedback?

Webchat

Unified Inbox View

Details on Textline's webform to help gather SMS consent

Consent Webform

How do I change my message credit settings?

More Features

Using Announcements

Announcement Duplication

Announcement Stats

Advanced Announcement Settings

Scheduled Announcements

Announcements

Editing a contact phone number

Address Book Actions Tutorials

Archiving your contacts

Mass importing contacts

Tagging Contacts

Custom Address Book Fields

Adding Contact Details

Using the Address Book

My Address Book upload isn’t working

Preferred Language

Advanced & Saved Searches

Address Book

Using Shortcuts

Using Keyboard Shortcuts

Using Slash Commands

Using Whispers

Shortcuts & Whispers

Teams

Admin Guide

Custom Roles

Super Admin

Adding an Agent

Roles in Textline

Changing an Agent’s role

Deleting an Agent

Agent & Roles

Click here to open a support request.

Or send us a text message to 415-849-4349

Find answers and get help from Intercom Support and Community Experts

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