For organizations looking to control how frequently Agents need to sign in, Textline has an Automatic Sign Out feature for added security. This setting is only for standard logins using the username and password. How frequently Agents will need to input their one-time passcode from Multi-Factor Authentication is controlled with another security setting.
For those on a Pro account, organization administrators can control whether to turn the feature on or off and how frequently agents must log in with their username and password on a single device.
This feature will always be on for organizations with the HIPAA add-on with a default setting of 12 hours. Organization administrators can come to this page to change the frequency.
We hope this article helps! If you have any questions or comments, please reach out to Textline support at +1 (415) 849-4349 or [email protected].