At Textline we want to enable organizations to engage with their audience using real-life conversations. We developed tools that allow Admins to oversee communications and track success metrics for their organization. Below is a list of specific features that are designed for Admins.
Create Automations: Admins also can set up Automations that allow you to scale your communications and internal workflows.
Set up Dispositions: Conversation Dispositions allow Admins to categorize and track the types and/or the outcomes of Conversations that you're having with customers.
Send NPS Surveys: Net Promoter Score measures customer experience on a 0-10 scale, allowing your business to determine customer satisfaction and predict business growth.
Manage Billing: Only Admins have access to the Account’s Billing information and have permission to edit it.
Claim your Domain: Claiming your email domain allows members from your organization to sign up for your organization's main Textline account, regardless of whether they’ve been explicitly invited by you.
Manage Integrations: Textline offers several integrations that allow you to optimize your workflows. As an Admin you have permission to add and remove Integrations to your accounts.
Set Agent Settings: Administrators can add new Agents and Delete Agents as needed. In addition, Admins can manage permissions for their Agents and create new Roles depending on the organization's structure. For example, an Admin can allow their Agents to only view their conversations, create new Announcements, and have Billing access. The Custom Roles give you the ability to customize your organization's access to Textline.