Yes, if Textline provided you with the number, then we can forward voice calls to your existing phone number. Click Settings > Departments View button next to the Department you'd like to forward calls for.

Then, enter your existing number into the Forward Calls To field. Remember to click Save Changes when you’re finished! Now, if someone calls your Textline number, it will direct to the phone number on file.

If you do not set a forwarding number, a default voice greeting will play when someone tries to call your Textline number, alerting them that it does not accept voice calls and that they should text you.

Please note that Textline can only forward calls for numbers that were directly purchased through Textline. If your number is hosted (aka text-enabled) or self-owned, call-forwarding is not supported.

Watch the tutorial video on Forwarding Calls here.