Texting is highly regulated to protect contacts and limit damaging spam messages. In adherence to regulations and carrier requirements, certain use cases are strictly prohibited, while others may be allowed under specified conditions. Textline strives to stay on top of these changes and communicate rules to help you stay compliant and avoid fines and other legal repercussions. Please note that these restrictions change and Textline will do its best to keep on top of them, but this is not an exhaustive list. If you have any questions about whether or not your use case can be supported, please contact our support team at (415-849-4349).
The following content is not allowed under any circumstances:
SHAFT: Sexual content, Hate/Harassment, Alcohol, Firearms, or Tobacco related content
Illegal content (these restrictions apply regardless of state legality)
Cannabis, CBD, Kratom, or drug paraphernalia product businesses
High risk financial services
Third-party* loans
Student loans
Pay day loans
Short-term high interest loans
Student loans
Auto loans
Cryptocurrency
Stocks and investing platforms
Debt collection or forgiveness
Third-party* debt collection
Debt consolidation
Debt reduction
Debt relief
Credit/debt repair
“Get rich quick” schemes
Deceptive work-from-home programs
Risk investment opportunities
Gambling
Sweepstakes
Third-party lead generation services and marketing
Any third-party use cases are strictly forbidden.
Companies that buy, sell, or share consumer information.
Affiliate lending
Affiliate marketing
Deceptive marketing
Phishing/ fraud or scam /malicious activity and content
The following content may be acceptable under certain conditions. Please reach out to confirm your use case relating to:
Prescription drugs
Social marketing
Insurance
Recruiting
Tax relief
Mortgages
Gift cards
Free prizes
*Third party refers to any party other than the one which provides the original service or loan.
Resources
We encourage you to review these industry resources for messaging best practices: