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What are we not allowed to text about?
What are we not allowed to text about?
Jenny avatar
Written by Jenny
Updated over a week ago

Texting is highly regulated to protect contacts and limit damaging spam messages. In adherence to regulations and carrier requirements, certain use cases are strictly prohibited, while others may be allowed under specified conditions. Textline strives to stay on top of these changes and communicate rules to help you stay compliant and avoid fines and other legal repercussions. Please note that these restrictions change and Textline will do its best to keep on top of them, but this is not an exhaustive list. If you have any questions about whether or not your use case can be supported, please contact our support team at (415-849-4349).

The following content is not allowed under any circumstances:

  • SHAFT: Sexual content, Hate/Harassment, Alcohol, Firearms, or Tobacco related content

  • Illegal content (these restrictions apply regardless of state legality)

    • Cannabis, CBD, Kratom, or drug paraphernalia product businesses

  • High risk financial services

    • Third-party* loans

    • Student loans

    • Pay day loans

    • Short-term high interest loans

    • Student loans

    • Auto loans

    • Cryptocurrency

    • Stocks and investing platforms

  • Debt collection or forgiveness

    • Third-party* debt collection

    • Debt consolidation

    • Debt reduction

    • Debt relief

    • Credit/debt repair

  • “Get rich quick” schemes

    • Deceptive work-from-home programs

    • Risk investment opportunities

  • Gambling

  • Sweepstakes

  • Third-party lead generation services and marketing

    • Any third-party use cases are strictly forbidden.

    • Companies that buy, sell, or share consumer information.

    • Affiliate lending

    • Affiliate marketing

    • Deceptive marketing

  • Phishing/ fraud or scam /malicious activity and content

The following content may be acceptable under certain conditions. Please reach out to confirm your use case relating to:

  • Prescription drugs

  • Social marketing

  • Insurance

  • Recruiting

  • Tax relief

  • Mortgages

  • Gift cards

  • Free prizes

*Third party refers to any party other than the one which provides the original service or loan.


We encourage you to review these industry resources for messaging best practices:

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