Using an existing Twilio phone number

To sign up for Textline with an existing Twilio number, we'll have you input your Twilio account information (number, Account SID, and Auth Token), and then your Textline account will be created with your current Twilio number.

To create a new Department with an existing Twilio number, log into Textline and head to your Organization Settings by clicking the Settings > Departments tab, then click the New Department button.

mceclip0.pngSelect Use Your Own Twilio Account, enter your Twilio account information, and then click Submit. A new Textline Department will be created with your existing Twilio number. This will not affect any voice functionality or any other current use cases for your Twilio number - it will simply route your text messages through our system.


If you are using your own Twilio number(s) with Textline, you will be paying Twilio for your messaging costs, not Textline. You will also need to complete Twilio's regulatory registration via the TrustHub on their website.