We aren't able to provide toll-free numbers through Textline at this time, but if you have an existing toll-free number that you'd like to use, we may be able to text-enable it for you!
Please follow the steps at the bottom of this article to get started with the text-enablement process, and we will let you know ASAP whether your number is eligible. If it is, we will provide you with a Letter of Authorization to complete and send back to us.
Toll free numbers can take 2-4 weeks to complete text-enabling or hosting.
Please note that MMS (picture messages) is not supported on toll-free numbers, so your messages will need to be text-only.
To text-enable or have us host SMS for your toll-free number:
3) Enter the phone number you'd like to use and click Start Verification. This will trigger a phone call to that number, and will provide you with a verification code.
4) Answer the call and enter the verification code provided.
We will be notified once your number has been verified, and will reach out to our provider to determine whether your number is eligible for use. We will notify you within 2-3 business days as to whether the number is eligible.
If the number is eligible, we will provide you with a Letter of Authorization to fill out and send back to us. Once we have the LOA and have sent it to our provider, it will take our provider 2-4 weeks to complete the process. We will notify you when the text-enabling, hosting, or porting is complete, and will confirm that you're ready for us to swap your toll free number into your Textline account on your behalf.
All other account information that has accrued during your time on Textline until that point (Conversations, contacts, Agents, metrics, etc.) will remain, even after the new number has been swapped in.