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Can I use a toll-free number?

If you'd like to get a new toll-free number through us, sign up for a Textline account (you can just get a temporary standard number for the time being), and then let us know what you're looking for. Though we don't have access to 800 numbers, we could get you an 833, 844, or 855 toll-free number to swap into your account for you. Please note that with toll-free numbers, MMS (picture messages) are not supported, so your messages would need to be text-only.

 

If you have an existing toll-free business line that you'd like to use, we can often text-enable or host SMS for that line, depending on the number and the carrier.

If your toll-free number is a landline, please proceed with the steps at the bottom of this article. If your toll-free number is a VoIP line, you’ll need to contact your current carrier to have them relinquish control of the SMS functionality by removing the SPID from your number. When they have confirmed that the SPID has been removed, proceed with the steps below to start the text-enablement process. 

Toll free numbers can take a bit longer - 2-4 weeks - to complete text-enabling or hosting. Please note that with toll-free numbers, MMS (picture messages) are not supported, so your messages would need to be text-only.

 
 
To text-enable or have us host SMS for your toll-free number:
 
1) Sign in to your Textline account. If you do not have one yet, sign up for a free trial to proceed.
 
2) Head to our phone number verification page by clicking here.
 
3) Enter the phone number you'd like to use and click Start Verification. This will trigger a phone call to that number, and will provide you with a verification code.
 
4) Answer the call and enter the verification code provided.

6) Don’t navigate away from the screen - when the verification has registered successfully, you will see a notification.

7) We will be emailing you a Letter of Authorization to complete immediately following the successful verification. This will be sent to the email address that you have on file for Textline. Please fill out, sign, and submit the LOA. 

8) If you’re attempting this process with a VoIP number that has not had the SPID removed yet, we’ll reach out to let you know. For the easiest process, have your provider remove the SPID before beginning, as we aren't able to process a number until the SPID has been released by your current provider.

 
Once we have the LOA and have sent it to our provider, it will take our provider 2-4 weeks to complete the process. We will notify you when the text-enabling, hosting, or porting is complete, and will confirm that you're ready for us to swap your toll free number into your Textline account on your behalf.
 
All other account information that has accrued during your time on Textline until that point (Conversations, contacts, Agents, metrics, etc.) will remain, even after the new number has been swapped in.  

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