Using Whispers

Whispers are internal notes that your team can use to chat within individual Conversations. Whispers appear in the Conversation thread in a dotted line bubble, as opposed to the contact-facing messages in a solid line bubble.

To Whisper, click the Whisper icon in your Message Box.

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Then, you can type your message. Alternatively, you can just enter /whisper in the message box before typing your note.

The message box will turn yellow, and the Send button will become a Whisper button. Any agent will be able to see the Whisper and respond to it.

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Watch the tutorial video on Using Whispers video.