Metrics Dashboard Basics

Select the Graph icon to access your Metrics Dashboard.

The Current Activity tab provides a snapshot of your team's current Conversation activity, as well as today's metrics. You can review individual Departments, if you have them, using the drop-down menu at the top of the page.


The Insights tab allows a deep dive into the metrics you find most helpful, and can be be filtered by date range... 



...or by Agent or Department.



You can select from a range of different metrics, and export your data if you'd like.



The Dispositions tab provides metrics and overview about your company's dispositions



Click here to read more about understanding your team's metrics.


Watch the tutorial video on the Metrics Dashboard here.