Before diving into the metrics themselves, read more about the metrics dashboard here.
Select the Metrics tab to access your Metrics Dashboard. Select the Current Activity tab for a snapshot of your organization's current Conversation activity and today's metrics. For a deeper dive, select the Insights tab on the left column.
Select the metric you'd like to review using the dropdown menu at the center of the page.
You can then select a particular date range.
You can also use the filter icon to select specific Agents or Departments to review.
Click here to see an in-depth review of available metrics.
If you'd like to review the metrics for your Dispositions, learn how by clicking here.
Watch the tutorial video on the Metrics Dashboard here.