September 2019 - Address Book Update

Hi all!

Writing a quick update today as we're in the thick of some big, customer-driven updates.  We're happy to announce a slew of Address Book updates that allow you to better manage your Contacts through actions.  On the Address Book page, you can now select more than one Contact and perform the following actions:

  • Export their details
  • Edit their Tags
  • Block/Unblock
  • Unsubscribe
  • Archive/Unarchive

In that list, you'll also notice that we've now added the ability for Agents to manually Unsubscribe a Contact.  Previously only a Contact could Unsubscribe themselves by texting in a stop keyword.  Now, Agents can manually Unsubscribe a contact if the Contact has asked to be removed in a different manner.

Finally, we have also updated how you can search for Contacts.  Instead of searching for details, we have now added two dropdown boxes to help you see contacts by their Status or Tag.

Here are a few GIFs that we put together showing off these new features and how to use them!

As noted, this is one of a slew of updates that we're excited to bring you.  More information as those updates come out!