The more accessible your texting number is, the better the experience for your end-users. Your customers want to text you, and all you have to do is to make that easier for them. In addition to setting up the Textline widget, you can add a hyperlink to your Textline number on your emails, websites, or any other online source.

Use this link as a guide to creating your email hyperlink: https://application.textline.com/text_me/phone_number?

You can pre-populate a text message for your customers to make it easier for them to start the conversation: https://application.textline.com/text_me/phone_number?body=word%20word%20word%20word

Ex: https://application.textline.com/text_me/+14158494349?body=Hi%20I%20have%20a%20question%20can%20you%20help%20?

<a href="sms:+14155693532">Text me</a>. The number should reflect the respective department number each time.

If you’d like to pre-populate a text for your customers you can add to the code above: sms:[PHONE_NUMBER]?body=[BODY]

Ex: <a href="sms:+14155693532?body=hello%20world">Text me</a>