My Address Book upload isn’t working

If you’ve tried to upload a large (1,000+ contact list) and just don’t see all the contacts in your Address Book yet, hang tight - large lists will just take a bit longer to upload.


If your attempt to upload gives you an error message:

1) Make sure your file is in .csv format

2) Make sure your column headings are correct: Name, Phone, Email, Notes, Tags

You can download the Address Book template here

Note: “Name” colum should include the full name - we do not support separated First Name and Last Name fields at this time

3) Make sure all contacts have phone numbers associated with them - our contacts are defined by their phone numbers, so a contact will not be created without one

4) If your list is exceptionally long (10,000+), try breaking it into a few pieces and uploading separately