Conversation Dispositions

Conversation Dispositions allow you to categorize and track the types and/or the outcomes of Conversations that you're having with customers.

To create and manage your team's Dispositions, select the Bolt icon > Dispositions.

You can choose to create Dispositions for the team as a whole, or vary your Dispositions based on Department. Select the Manage button next to the team or Department for which you'd like to create Dispositions. 

Screen_Shot_2018-05-15_at_11_51_47_AM.png

 

Select the New Disposition button to add your first Disposition.

Screen_Shot_2018-05-15_at_11_04_05_AM.png

 

Enter the name of your Disposition, confirm who will have access to it, and click Create.

Screen_Shot_2018-05-15_at_11_06_46_AM.png

 

Now, when you select Resolve on a Conversation, your team will automatically be prompted to select a Disposition from the list you've created.

Screen_Shot_2018-05-15_at_11_28_52_AM.png

 

You'll also have the option to review the metrics for your Dispositions by selecting the Graph icon > Dispositions, where you can select a time frame and the Disposition you'd like to review. 

 Dispositions.png