Authentication Security Settings

For organizations on the Pro plan, organization administrators will be able to configure a few settings in regards to Multi-Factor Authentication (MFA).  These settings will help the organization administrators have security controls for their account.  Each of these settings have a different control, so let us uncover what they do.

Require Multi-Factor Authentication

This control is pretty self, explanatory, but checking the box to the right will require all agents in your Textline account to have MFA configured.  Checking this box means that at next page login, page load, or refresh, any agent that doesn’t currently have MFA configured will be prompted to set it up and cannot take any other action in Textline until it is.  The same goes for newly invited agents. After setting up their password, newly invited agents will be prompted to set up MFA. If MFA is required for an organization, then an agent MUST have a second method configured before turning the first one off.

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Selected Method of Delivery

This control allows organization administrators to allow or disallow certain means of delivery for your MFA one-time passcodes.  This is because certain methods are more secure than others but also require other devices that an administrator may not want an agent to use.  By default, all methods are enabled. When a method is disabled, an agent will not see it as an option when setting up MFA. If MFA is required, at least 1 method of delivery must be turned on.

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Authentication Frequency

This control dictates how often an agent is required to enter in their one-time passcode.  The default setting is to have it entered every login, but selecting a different time frame will allow for a device to be remembered and not required to have the one-time passcode entered again until the timeframe has elapsed.  This is a per device feature, in that if an agent logs in to one device, logging in on a second device will require the one-time passcode for that device.

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We hope this article helps!  If you have any questions or comments, please reach out to Textline support at +1 (415) 849-4349 or support@textline.com

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