Teams are a way for you to group your agents in Textline. You can group your agents any way you want. You can create a:
- Spanish team and group all of your agents that speak Spanish
- VIP_team and group all of your agents who should handle the very important contacts
- Billing team and group the agents who can address billing questions
- Tier-2-agents and group the agents who will receive escalated conversations
Teams can be created on the management page or on an actual agent’s page. Team names can include any character except commas and spaces.
You can currently use teams in Routes.
Teams are a part of the Standard plan and above. If you have any questions about your plan or the teams feature, please reach out to Textline support at +1 (415) 849-4349 or email@example.com