If you are using Textline's Contact Consent (Pro and HIPAA) feature for the first time or have a large list of contacts you'd like to capture opt-in for, you can have Textline send the consent request to a large list of contacts all at once using our Bulk Request feature. Bulk Request is a feature for Pro and HIPAA Pro plan customers only.
To initiate a Bulk Request, you will first need to turn it on. Head to Settings, then Security, and finally Contact Consent. On the permissions tab, you will see a section labeled Bulk Consent. You'll need to enable this feature before you're able to send requests in bulk.
Once enabled, you can send Bulk Request from within Contact Consent by clicking on the Request Consent dropdown to the top right and then selecting Bulk Request.
You will first be greeted with a slide informing you of the potential risks of sending large consent requests. We suggest any bulk requests are split into batches of 500 or less and not to send batches of more than 1 every 2 hours. You will need to confirm that you have read the notice before being able to send your Bulk Request.
Once you confirm, you will be greeted with Step 1: select which department (phone number) you would like to send the Bulk Request from.
In Step 2, you will be able to select the contacts you want to send the request to. You can manually enter contacts, select contacts from your Address Book, send requests to contacts with a specific Tag, send them to a Saved Search, or send them to a list of contacts in a CSV.
Once you have selected your contacts, that's it! Your Bulk Request will be sent and you will see a history of Bulk Requests in the Bulk Request tab of Contact Consent settings.
Need more help?
We hope this article helps! If you have any questions or comments, don't hesitate to get in touch with Textline support at +1 (415) 849-4349 or [email protected].