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Setting your Status - Available or Away
Setting your Status - Available or Away
Jenny avatar
Written by Jenny
Updated over a week ago

If you’re an Agent, you can set your status to Available or Away based on your schedule. When you are Available, you'll receive Notifications of new activity in your account, Reminders you've set, and alerts if a colleague transfers a Conversation to you. Toggle your status to Away when you're off duty. You will not receive notifications when you are set to Away.

To change your status, click your avatar at the top of the screen.

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