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How do I let my customers know they can text?
How do I let my customers know they can text?
Jenny avatar
Written by Jenny
Updated over a week ago

Whatever way works best for you! We find the options below work well.

  1. Promote it on your website and social channels. Include your textable number in your contact information, with a call out like "Text number" or "Call OR text"!

  2. Send a simple email update. You can find some examples below.

  3. Text them! If you have your customers' numbers and permission to text them, shoot them a text.

  4. Install our widget: make it easy for customers to reach you with the tap of a button

Example email updates:

Subject line:

Guess what - WE’RE TEXTABLE!

You can text us now!

No one likes calling. Text us instead. :)

To reach us via text, just…

{{Your Company Name}} update: Reach us via text

Email body copy:

Option A:

Hi {{Name}},

We just wanted to send a quick update to let you know that in addition to our email and phone lines, you can now reach us via text!

Our textable number is: (555) 555-5555

Save us as a contact and reach out any time! It’s a new quick and easy way to get in touch with us.

Option B:

Hi {{Name}},

Need to get in touch? You can now text our new number:

(555) 555-5555

It’s a quick and easy way to reach us - no phone call is required.

Option C:

Hi {{Name}},

You can now reach us via text! Text us at (555) 555-5555 for all your {business specific} needs. We’ll text you back ASAP.

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