For organizations looking to control how frequently agents need to sign in, Textline has an Automatic Sign Out feature that is a part of your organization’s security settings. This setting is only for standard logins using the username and password. How frequently agents will need to input their one-time passcode from Multi-Factor Authentication is controlled with another security setting.
For those on a pro account, organization administrators can control whether to turn the feature on or off and how frequently agents will need to log in with their username and password on a single device.
For organizations with the HIPAA add-on, this feature will always be on with a default setting of 12 hours. Organization administrators can come to this page to change the frequency.
We hope this article helps! If you have any questions or comments, please reach out to Textline support at +1 (415) 849-4349 or firstname.lastname@example.org