Preferred Language

When looking at your Contacts, you will see a field for Preferred Language.  This is a field to help you and your agents better manage your Address Book by labeling Contacts with the language that is best for them.  The Preferred Language field is currently visible in the Contact's page as well as on the sidebar in the Conversation Dashboard.

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Preferred Language is also a value you can set in an Advanced Search for use in your Saved Searches later.  This makes it a great option for segmenting your Address Book when sending Announcements or Surveys.

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The default language is English, so any existing Contacts and new Contacts will be tagged with the default.

Language Codes

Preferred Languages can also be set using CSV imports or through the API.  To do so, you will need to use the ISO 639-1 language code for the Contact's Preferred Language.  You can find a list of the languages and their associated codes below.

Code Language
aa Afar
ab Abkhazian
ae Avestan
af Afrikaans
ak Akan
am Amharic
an Aragonese
ar Arabic
as Assamese
av Avaric
ay Aymara
az Azerbaijani
ba Bashkir
be Belarusian
bg Bulgarian
bh Bihari languages
bi Bislama
bm Bambara
bn Bengali
bo Tibetan
br Breton
bs Bosnian
ca Catalan, Valencian
ce Chechen
ch Chamorro
co Corsican
cr Cree
cs Czech
cu Church Slavic, Old Slavonic, Church Slavonic, Old Bulgarian, Old Church Slavonic
cv Chuvash
cy Welsh
da Danish
de German
dv Divehi, Dhivehi,  Maldivian
dz Dzongkha
ee Ewe
el Greek, Modern (1453-)
en English
eo Esperanto
es Spanish, Castilian
et Estonian
eu Basque
fa Persian
ff Fulah
fi Finnish
fj Fijian
fo Faroese
fr French
fy Western Frisian
ga Irish
gd Gaelic, Scottish Gaelic
gl Galician
gn Guarani
gu Gujarati
gv Manx
ha Hausa
he Hebrew
hi Hindi
ho Hiri Motu
hr Croatian
ht Haitian, Haitian Creole
hu Hungarian
hy Armenian
hz Herero
ia Interlingua (International Auxiliary Language Association)
id Indonesian
ie Interlingue,  Occidental
ig Igbo
ii Sichuan Yi,  Nuosu
ik Inupiaq
io Ido
is Icelandic
it Italian
iu Inuktitut
ja Japanese
jv Javanese
ka Georgian
kg Kongo
ki Kikuyu,  Gikuyu
kj Kuanyama,  Kwanyama
kk Kazakh
kl Kalaallisut,  Greenlandic
km Central Khmer
kn Kannada
ko Korean
kr Kanuri
ks Kashmiri
ku Kurdish
kv Komi
kw Cornish
ky Kirghiz, Kyrgyz
la Latin
lb Luxembourgish, Letzeburgesch
lg Ganda
li Limburgan, Limburger, Limburgish
ln Lingala
lo Lao
lt Lithuanian
lu Luba-Katanga
lv Latvian
mg Malagasy
mh Marshallese
mi Maori
mk Macedonian
ml Malayalam
mn Mongolian
mr Marathi
ms Malay
mt Maltese
my Burmese
na Nauru
nb Norwegian Bokmål
nd Ndebele, North, North Ndebele
ne Nepali
ng Ndonga
nl Dutch,  Flemish
nn Norwegian Nynorsk, Nynorsk, Norwegian
no Norwegian
nr Ndebele, South, South Ndebele
nv Navajo, Navaho
ny Chichewa, Chewa, Nyanja
oc Occitan (post 1500)
oj Ojibwa
om Oromo
or Oriya
os Ossetian, Ossetic
pa Panjabi, Punjabi
pi Pali
pl Polish
ps Pushto, Pashto
pt Portuguese
qu Quechua
rm Romansh
rn Rundi
ro Romanian, Moldavian, Moldovan
ru Russian
rw Kinyarwanda
sa Sanskrit
sc Sardinian
sd Sindhi
se Northern Sami
sg Sango
si Sinhala, Sinhalese
sk Slovak
sl Slovenian
sm Samoan
sn Shona
so Somali
sq Albanian
sr Serbian
ss Swati
st Sotho, Southern
su Sundanese
sv Swedish
sw Swahili
ta Tamil
te Telugu
tg Tajik
th Thai
ti Tigrinya
tk Turkmen
tl Tagalog
tn Tswana
to Tonga (Tonga Islands)
tr Turkish
ts Tsonga
tt Tatar
tw Twi
ty Tahitian
ug Uighur, Uyghur
uk Ukrainian
ur Urdu
uz Uzbek
ve Venda
vi Vietnamese
vo Volapük
wa Walloon
wo Wolof
xh Xhosa
yi Yiddish
yo Yoruba
za Zhuang, Chuang
zh Chinese
zu Zulu

 

We hope this article helps! If you have any questions or comments, please reach out to Textline support at +1 (415) 849-4349 or support@textline.com

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