If you don't seem to be receiving mobile notifications for new activity in your Textline account, here are a few things to check:
1. Make sure that your profile is set up correctly.
To get to your profile from a desktop: Your Avatar > My Profile
To get to your profile from mobile: main Conversation List screen > Menu icon (3 lines) > My Profile
Make sure you have Mobile Notifications checked in the Notify me of new messages via section.
Remember to Save Changes if you’ve made any edits.
2. Make sure you are set to Available, as setting yourself to Away will mute all Notifications.
To update your status from a desktop: Avatar > toggle Available/Away
To update your status from mobile: main Conversation List screen > Menu icon (3 lines) > toggle Available/Away
3. Check your phone’s settings to ensure you’ve allowed notifications from Textline.
Please note that you won’t receive notifications for messages that come from your own mobile number - if you’re testing notifications, try sending a message to Textline through a different phone.
Need some more help?
For additional information on notifications, take a look at this article.
Contact us at (415) 849-4349 or [email protected] if mobile notifications are still not functioning correctly.