You can enable mobile Notifications on your cell phone, pop-ups on your computer desktop, or emails to alert you to new incoming Textline messages. To turn these Notifications on or off, go to your profile settings by clicking the User Avatar > My Profile, then check or uncheck the Notification methods of your choice. Remember to click Save Changes when you’re finished!
You will only receive Notifications if you are set to Available in Textline - once you’ve set yourself to Away, Notifications will pause until you’re online again.
You will also only receive Notifications for Conversations that you have Claimed, or that are Unclaimed. You will not receive Notifications for Conversations that have been claimed by teammates, although you are able to view and respond to these texts if you're logged into Textline.
If you have desktop Notifications enabled, you will only receive them if your web browser allows Notifications from Textline.com. If a pop-up appears requesting Notification access from Textline, make sure to click Allow. If you’re still not seeing Notifications come through, check your browser settings.
Who receives Notifications:
- New Conversations - Every available agent, whether it’s the first in the history or 100th.
- Claimed Conversation - The agent who claimed
- Transferred Conversation - The transferrer is removed from notifications; the agent to which it was transferred starts receiving them.
- Participants in a Conversation - Anyone who is tagged or whispers in a conversation is then added to the notification list. This persists until the agent transfers the conversation to another agent.
Note: The above settings are for orgs created after March 2019. If your account was created before and would like to be on the above notification setup, let support know and we can update you to the above system.
Watch tutorial video on Setting Notifications here.
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