F.A.Q.

61 articles
Jenny avatarRandall Berg avatar
Written by Jenny and Randall Berg

Restricted Use: Political Campaigning

Jenny avatar
Written by Jenny. Updated over a week ago

Is Textline HIPAA compliant?

Jenny avatar
Written by Jenny. Updated over a week ago

Does Textline have an affiliate program?

Jenny avatar
Written by Jenny. Updated over a week ago

How do I contact Textline?

Jenny avatar
Written by Jenny. Updated over a week ago

What is your privacy policy? Will Textline ever read our messages?

Jenny avatar
Written by Jenny. Updated over a week ago

I don’t see a feature I want - how can I provide my feedback?

Jenny avatar
Written by Jenny. Updated over a week ago

What is an overlayed area code?

Jenny avatar
Written by Jenny. Updated over a week ago

Can I schedule messages to be sent at a later date?

Jenny avatar
Written by Jenny. Updated over a week ago

I have Mobile Notifications set up on my cell phone. Do those count as outbound texts?

Jenny avatar
Written by Jenny. Updated over a week ago

Do Textline Conversations forward to my phone?

Jenny avatar
Written by Jenny. Updated over a week ago

Can we use a short code instead of a phone number?

Jenny avatar
Written by Jenny. Updated over a week ago

Can we personalize mass messages / Announcements?

Jenny avatar
Written by Jenny. Updated over a week ago

Is there a way to send mass text messages?

Jenny avatar
Written by Jenny. Updated over a week ago

Can I delete a Contact or Conversation?

Jenny avatar
Written by Jenny. Updated over a week ago

Does Textline allow for MMS (inline images)?

Jenny avatar
Written by Jenny. Updated over a week ago

Can businesses outside of the US and Canada sign up for Textline?

Jenny avatar
Written by Jenny. Updated over a week ago

Does Textline allow for international texts?

Jenny avatar
Written by Jenny. Updated over a week ago

Why do I need a credit card to send a new message during the free trial?

Jenny avatar
Written by Jenny. Updated over a week ago

Can I add a signature?

Jenny avatar
Written by Jenny. Updated over a week ago

If a contact tries to call our Textline number, will it forward to our regular business line?

Jenny avatar
Written by Jenny. Updated over a week ago

Can my company use multiple Textline phone numbers for different departments or locations?

Jenny avatar
Written by Jenny. Updated over a week ago

Can we port an existing Google Voice number?

Jenny avatar
Written by Jenny. Updated over a week ago

Does Textline comply with the California Consumer Privacy Act (CCPA)?

Jenny avatar
Written by Jenny. Updated over a week ago

Does Textline comply with the General Data Protection Regulation (GDPR)?

Jenny avatar
Written by Jenny. Updated over a week ago

Can I use a toll-free number?

Jenny avatar
Written by Jenny. Updated over a week ago

Can we use our current business number for Textline?

Jenny avatar
Written by Jenny. Updated over a week ago

Can I change my Textline number?

Jenny avatar
Written by Jenny. Updated over a week ago

What phone number does a business use for text messaging?

Jenny avatar
Written by Jenny. Updated over a week ago

SYSTEMS: How quickly do messages refresh?

Jenny avatar
Written by Jenny. Updated over a week ago

Do you have an API?

Jenny avatar
Written by Jenny. Updated over a week ago

Is the free trial restricted in any way?

Jenny avatar
Written by Jenny. Updated over a week ago

How do I let my customers know they can text?

Jenny avatar
Written by Jenny. Updated over a week ago

Do I get charged for messages that bounce?

Jenny avatar
Written by Jenny. Updated over a week ago

How much does Textline cost?

Jenny avatar
Written by Jenny. Updated over a week ago

PHONE NUMBERS: Can we port back to original provider?

Jenny avatar
Written by Jenny. Updated over a week ago

Do you have an app?

Jenny avatar
Written by Jenny. Updated over a week ago

PHONE NUMBERS: Can Textline tell if a text goes to a landline or phone with no texting?

Jenny avatar
Written by Jenny. Updated over a week ago

PHONE NUMBERS: Can I use my cell phone number instead of the Textline number?

Jenny avatar
Written by Jenny. Updated over a week ago

How can I stay up to date on Textline news and features?

Jenny avatar
Written by Jenny. Updated over a week ago

March 2019 - Metrics Update

Jenny avatar
Written by Jenny. Updated over a week ago

What is Textline?

Jenny avatar
Written by Jenny. Updated over a week ago

PHONE NUMBERS: Can I port my landline?

Jenny avatar
Written by Jenny. Updated over a week ago

April 2019 - Keyboard Shortcuts and Slash Commands

Jenny avatar
Written by Jenny. Updated over a week ago

May 2019 - Variables Galore!

Jenny avatar
Written by Jenny. Updated over a week ago

EXPORTS: Forwarding Conversations to email

Jenny avatar
Written by Jenny. Updated over a week ago

June 2019 - Role restrictions

Jenny avatar
Written by Jenny. Updated over a week ago

How can I publicize my Textline number?

Jenny avatar
Written by Jenny. Updated over a week ago

EXPORTS: Can we export Contact or Conversation data?

Jenny avatar
Written by Jenny. Updated over a week ago

Which VoIP services we can text-enable

Jenny avatar
Written by Jenny. Updated over a week ago

July 2019 - Smart SMS

Jenny avatar
Written by Jenny. Updated over a week ago

September 2019 - Address Book Update

Jenny avatar
Written by Jenny. Updated over a week ago

November 2019 - Announcement Updates

Jenny avatar
Written by Jenny. Updated over a week ago

January 2020 - Start the year off Fresh

Jenny avatar
Written by Jenny. Updated over a week ago

February 2020 - Did someone say HIPAA?

Jenny avatar
Written by Jenny. Updated over a week ago

March 2020 - Textline Gets Chrome'd Out

Jenny avatar
Written by Jenny. Updated over a week ago

May 2020 - API updates abound

Jenny avatar
Written by Jenny. Updated over a week ago

July 2020 - Surveys!

Jenny avatar
Written by Jenny. Updated over a week ago

September 2020 - Zapier updates abound

Jenny avatar
Written by Jenny. Updated over a week ago

September 2020 - Custom Surveys!

Jenny avatar
Written by Jenny. Updated over a week ago

Why do I need to register my company and its phone numbers? A primer on the Campaign Registry (TCR)

Jenny avatar
Written by Jenny. Updated over a week ago