Using Textline

141 articles
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Written by Jenny

Unsubscribing to Messaging

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Written by Jenny. Updated over a week ago

Opt-in and opt-out

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Written by Jenny. Updated over a week ago

Variables

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Written by Jenny. Updated over a week ago

Announcement Duplication

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Written by Jenny. Updated over a week ago

Announcement Stats

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Written by Jenny. Updated over a week ago

Advanced Announcement Settings

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Written by Jenny. Updated over a week ago

Scheduled Announcements

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Written by Jenny. Updated over a week ago

Using Announcements

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Written by Jenny. Updated over a week ago

HIPAA: Consent in preferred language

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Written by Jenny. Updated over a week ago

Pro Contact Consent

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Written by Jenny. Updated over a week ago

Automation Action: Send a Message

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Written by Jenny. Updated over a week ago

Automations

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Written by Jenny. Updated over a week ago

Webhooks

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Written by Jenny. Updated over a week ago

Scheduled Messages

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Written by Jenny. Updated over a week ago

Send Form Submissions to Textline as Inbound Messages

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Written by Jenny. Updated over a week ago

Setting Reminders

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Written by Jenny. Updated over a week ago

Zendesk Support: Resolve Trigger

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Written by Jenny. Updated over a week ago

Filtering the Conversation List

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Written by Jenny. Updated over a week ago

Zendesk Support: Assign Ticket Trigger

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Written by Jenny. Updated over a week ago

Conversation Links

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Written by Jenny. Updated over a week ago

Zendesk Support: Send Text Trigger

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Written by Jenny. Updated over a week ago

Export a Conversation

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Written by Jenny. Updated over a week ago

API Documentation

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Written by Jenny. Updated over a week ago

Resolve a Conversation

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Written by Jenny. Updated over a week ago

Textline Glossary

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Written by Jenny. Updated over a week ago

Using Shortcuts

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Written by Jenny. Updated over a week ago

Free Trial Limitations

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Written by Jenny. Updated over a week ago

Zapier integration

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Written by Jenny. Updated over a week ago

It looks like my message sent to the wrong contact

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Written by Jenny. Updated over a week ago

Notifications - Mobile, Desktop, and Email

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Written by Jenny. Updated over a week ago

I’m getting an error message when I text a contact

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Written by Jenny. Updated over a week ago

Shopify integration

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Written by Jenny. Updated over a week ago

Conversation History

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Written by Jenny. Updated over a week ago

Setting your Status - Available or Away

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Written by Jenny. Updated over a week ago

Add the Textline Widget to your mobile site

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Written by Jenny. Updated over a week ago

Help Scout Integration

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Written by Jenny. Updated over a week ago

Unified Inbox View

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Written by Jenny. Updated over a week ago

I can't delete a Department

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Written by Jenny. Updated over a week ago

How to restore your account

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Written by Jenny. Updated over a week ago

Conversation Dispositions

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Written by Jenny. Updated over a week ago

Updating your password

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Written by Jenny. Updated over a week ago

Communicating your new phone number to contacts

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Written by Jenny. Updated over a week ago

How to cancel your account

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Written by Jenny. Updated over a week ago

Why use multiple Departments

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Written by Jenny. Updated over a week ago

Email Notification Issues

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Written by Jenny. Updated over a week ago

Talkdesk integration

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Written by Jenny. Updated over a week ago

HIPAA Contact Consent

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Written by Jenny. Updated over a week ago

Editing your profile

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Written by Jenny. Updated over a week ago

Changing your Textline plan

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Written by Jenny. Updated over a week ago

Mobile Notification Issues

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Written by Jenny. Updated over a week ago

Using Slash Commands

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Written by Jenny. Updated over a week ago

Address Book Actions Tutorials

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Written by Jenny. Updated over a week ago

Aircall integration

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Written by Jenny. Updated over a week ago

Signing out of Textline

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Written by Jenny. Updated over a week ago

Confirming your current plan

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Written by Jenny. Updated over a week ago

Archiving your contacts

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Written by Jenny. Updated over a week ago

Desktop Notification Issues

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Written by Jenny. Updated over a week ago

Using Keyboard Shortcuts

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Written by Jenny. Updated over a week ago

Gorgias integration

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Written by Jenny. Updated over a week ago

Signing in to Textline

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Written by Jenny. Updated over a week ago

Changing an Agent’s role

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Written by Jenny. Updated over a week ago

Mass importing contacts

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Written by Jenny. Updated over a week ago

Transfer a Conversation

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Written by Jenny. Updated over a week ago

Searching in Textline

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Written by Jenny. Updated over a week ago

My notifications aren’t making noise

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Written by Jenny. Updated over a week ago

Textline referral program

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Written by Jenny. Updated over a week ago

Freshdesk integration

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Written by Jenny. Updated over a week ago

Joining an existing Textline account

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Written by Jenny. Updated over a week ago

Using Whispers

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Written by Jenny. Updated over a week ago

Profile and Organization Settings

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Written by Jenny. Updated over a week ago

Tagging Contacts

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Written by Jenny. Updated over a week ago

I'm not getting notifications / message alerts

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Written by Jenny. Updated over a week ago

Using an existing Twilio phone number

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Written by Jenny. Updated over a week ago

Pipedrive integration

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Written by Jenny. Updated over a week ago

Data retention

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Written by Jenny. Updated over a week ago

Custom Roles

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Written by Jenny. Updated over a week ago

Roles in Textline

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Written by Jenny. Updated over a week ago

Claim a Conversation

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Written by Jenny. Updated over a week ago

It's taking a long time to send/receive messages

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Written by Jenny. Updated over a week ago

Custom Address Book Fields

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Written by Jenny. Updated over a week ago

Claiming your domain

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Written by Jenny. Updated over a week ago

Metrics Definitions

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Written by Jenny. Updated over a week ago

Zendesk Sell integration

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Written by Jenny. Updated over a week ago

Instagram Business

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Written by Jenny. Updated over a week ago

Reviewing your Agents’ metrics

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Written by Jenny. Updated over a week ago

Starting a New Conversation

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Written by Jenny. Updated over a week ago

Metrics Dashboard Basics

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Written by Jenny. Updated over a week ago

Adding or updating Billing Information

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Written by Jenny. Updated over a week ago

Zendesk Support integration

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Written by Jenny. Updated over a week ago

Facebook Business Messenger

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Written by Jenny. Updated over a week ago

I’m having trouble entering or saving my payment info

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Written by Jenny. Updated over a week ago

Using An Existing VoIP Number

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Written by Jenny. Updated over a week ago

Editing a contact phone number

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Written by Jenny. Updated over a week ago

The Conversation List

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Written by Jenny. Updated over a week ago

Deleting an Agent

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Written by Jenny. Updated over a week ago

Adding Contact Details

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Written by Jenny. Updated over a week ago

Pricing guide

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Written by Jenny. Updated over a week ago

Integration for Slack

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Written by Jenny. Updated over a week ago

My account isn’t letting me add Agents

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Written by Jenny. Updated over a week ago

Smart SMS

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Written by Jenny. Updated over a week ago

Customer Satisfaction (CSAT) Survey

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Written by Jenny. Updated over a week ago

Adding an Agent

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Written by Jenny. Updated over a week ago

Using the Address Book

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Written by Jenny. Updated over a week ago

Net Promoter Score (NPS) Survey

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Written by Jenny. Updated over a week ago

My Address Book upload isn’t working

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Written by Jenny. Updated over a week ago

Using An Existing Landline

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Written by Jenny. Updated over a week ago

SMS Messages and MMS Defined

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Written by Jenny. Updated over a week ago

Using International Numbers

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Written by Jenny. Updated over a week ago

Salesforce integration

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Written by Jenny. Updated over a week ago

Signing up for Textline

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Written by Jenny. Updated over a week ago

Departments: What they are & how to add them

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Written by Jenny. Updated over a week ago

Conversation Dashboard

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Written by Jenny. Updated over a week ago

Starting your free trial

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Written by Jenny. Updated over a week ago

I’m not getting the password reset email

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Written by Jenny. Updated over a week ago

Create a texting hyperlink

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Written by Jenny. Updated over a week ago

Multi-Factor Authentication

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Written by Jenny. Updated over a week ago

Advanced & Saved Searches

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Written by Jenny. Updated over a week ago

Authentication Security Settings

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Written by Jenny. Updated over a week ago

Automatic Sign-Off

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Written by Jenny. Updated over a week ago

HIPAA Account

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Written by Jenny. Updated over a week ago

Chrome Extension

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Written by Jenny. Updated over a week ago

Admin Guide

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Written by Jenny. Updated over a week ago

Texting Best Practices

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Written by Jenny. Updated over a week ago

Whitelisted IP Addresses

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Written by Jenny. Updated over a week ago

Configuring SAML, Single Sign On (SSO), Okta, or Azure

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Written by Jenny. Updated over a week ago

Consent: Importing Consent

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Written by Jenny. Updated over a week ago

Preferred Language

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Written by Jenny. Updated over a week ago

Custom Surveys

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Written by Jenny. Updated over a week ago

Automation Type: Timer

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Written by Jenny. Updated over a week ago

The Campaign Registry Pricing

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Written by Jenny. Updated over a week ago

Routes

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Written by Jenny. Updated over a week ago

Teams

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Written by Jenny. Updated over a week ago

Sensitive Data Redaction

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Written by Jenny. Updated over a week ago

Consent: Manual Override

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Written by Jenny. Updated over a week ago

Surveys: Preferred Language

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Written by Jenny. Updated over a week ago

Messaging costs explained 

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Written by Jenny. Updated over a week ago

Consent: Bulk Request

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Written by Jenny. Updated over a week ago

Using an existing Signalwire phone number

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Written by Jenny. Updated over a week ago

Using an existing Vonage or Nexmo phone number

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Written by Jenny. Updated over a week ago

Group Messaging

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Written by Jenny. Updated over a week ago

Automation Templates

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Written by Jenny. Updated over a week ago