Using Textline
141 articles
Written by Jenny

Unsubscribing to Messaging

Written by Jenny. Updated over a week ago
Opt-in and opt-out

Written by Jenny. Updated over a week ago
Variables

Written by Jenny. Updated over a week ago
Announcement Duplication

Written by Jenny. Updated over a week ago
Announcement Stats

Written by Jenny. Updated over a week ago
Advanced Announcement Settings

Written by Jenny. Updated over a week ago
Scheduled Announcements

Written by Jenny. Updated over a week ago
Using Announcements

Written by Jenny. Updated over a week ago
HIPAA: Consent in preferred language

Written by Jenny. Updated over a week ago
Pro Contact Consent

Written by Jenny. Updated over a week ago
Automation Action: Send a Message

Written by Jenny. Updated over a week ago
Automations

Written by Jenny. Updated over a week ago
Webhooks

Written by Jenny. Updated over a week ago
Scheduled Messages

Written by Jenny. Updated over a week ago
Send Form Submissions to Textline as Inbound Messages

Written by Jenny. Updated over a week ago
Setting Reminders

Written by Jenny. Updated over a week ago
Zendesk Support: Resolve Trigger

Written by Jenny. Updated over a week ago
Filtering the Conversation List

Written by Jenny. Updated over a week ago
Zendesk Support: Assign Ticket Trigger

Written by Jenny. Updated over a week ago
Conversation Links

Written by Jenny. Updated over a week ago
Zendesk Support: Send Text Trigger

Written by Jenny. Updated over a week ago
Export a Conversation

Written by Jenny. Updated over a week ago
API Documentation

Written by Jenny. Updated over a week ago
Resolve a Conversation

Written by Jenny. Updated over a week ago
Textline Glossary

Written by Jenny. Updated over a week ago
Using Shortcuts

Written by Jenny. Updated over a week ago
Free Trial Limitations

Written by Jenny. Updated over a week ago
Zapier integration

Written by Jenny. Updated over a week ago
It looks like my message sent to the wrong contact

Written by Jenny. Updated over a week ago
Notifications - Mobile, Desktop, and Email

Written by Jenny. Updated over a week ago
I’m getting an error message when I text a contact

Written by Jenny. Updated over a week ago
Shopify integration

Written by Jenny. Updated over a week ago
Conversation History

Written by Jenny. Updated over a week ago
Setting your Status - Available or Away

Written by Jenny. Updated over a week ago
Add the Textline Widget to your mobile site

Written by Jenny. Updated over a week ago
Help Scout Integration

Written by Jenny. Updated over a week ago
Unified Inbox View

Written by Jenny. Updated over a week ago
I can't delete a Department

Written by Jenny. Updated over a week ago
How to restore your account

Written by Jenny. Updated over a week ago
Conversation Dispositions

Written by Jenny. Updated over a week ago
Updating your password

Written by Jenny. Updated over a week ago
Communicating your new phone number to contacts

Written by Jenny. Updated over a week ago
How to cancel your account

Written by Jenny. Updated over a week ago
Why use multiple Departments

Written by Jenny. Updated over a week ago
Email Notification Issues

Written by Jenny. Updated over a week ago
Talkdesk integration

Written by Jenny. Updated over a week ago
HIPAA Contact Consent

Written by Jenny. Updated over a week ago
Editing your profile

Written by Jenny. Updated over a week ago
Changing your Textline plan

Written by Jenny. Updated over a week ago
Mobile Notification Issues

Written by Jenny. Updated over a week ago
Using Slash Commands

Written by Jenny. Updated over a week ago
Address Book Actions Tutorials

Written by Jenny. Updated over a week ago
Aircall integration

Written by Jenny. Updated over a week ago
Signing out of Textline

Written by Jenny. Updated over a week ago
Confirming your current plan

Written by Jenny. Updated over a week ago
Archiving your contacts

Written by Jenny. Updated over a week ago
Desktop Notification Issues

Written by Jenny. Updated over a week ago
Using Keyboard Shortcuts

Written by Jenny. Updated over a week ago
Gorgias integration

Written by Jenny. Updated over a week ago
Signing in to Textline

Written by Jenny. Updated over a week ago
Changing an Agent’s role

Written by Jenny. Updated over a week ago
Mass importing contacts

Written by Jenny. Updated over a week ago
Transfer a Conversation

Written by Jenny. Updated over a week ago
Searching in Textline

Written by Jenny. Updated over a week ago
My notifications aren’t making noise

Written by Jenny. Updated over a week ago
Textline referral program

Written by Jenny. Updated over a week ago
Freshdesk integration

Written by Jenny. Updated over a week ago
Joining an existing Textline account

Written by Jenny. Updated over a week ago
Using Whispers

Written by Jenny. Updated over a week ago
Profile and Organization Settings

Written by Jenny. Updated over a week ago
Tagging Contacts

Written by Jenny. Updated over a week ago
I'm not getting notifications / message alerts

Written by Jenny. Updated over a week ago
Using an existing Twilio phone number

Written by Jenny. Updated over a week ago
Pipedrive integration

Written by Jenny. Updated over a week ago
Data retention

Written by Jenny. Updated over a week ago
Custom Roles

Written by Jenny. Updated over a week ago
Roles in Textline

Written by Jenny. Updated over a week ago
Claim a Conversation

Written by Jenny. Updated over a week ago
It's taking a long time to send/receive messages

Written by Jenny. Updated over a week ago
Custom Address Book Fields

Written by Jenny. Updated over a week ago
Claiming your domain

Written by Jenny. Updated over a week ago
Metrics Definitions

Written by Jenny. Updated over a week ago
Zendesk Sell integration

Written by Jenny. Updated over a week ago
Instagram Business

Written by Jenny. Updated over a week ago
Reviewing your Agents’ metrics

Written by Jenny. Updated over a week ago
Starting a New Conversation

Written by Jenny. Updated over a week ago
Metrics Dashboard Basics

Written by Jenny. Updated over a week ago
Adding or updating Billing Information

Written by Jenny. Updated over a week ago
Zendesk Support integration

Written by Jenny. Updated over a week ago
Facebook Business Messenger

Written by Jenny. Updated over a week ago
I’m having trouble entering or saving my payment info

Written by Jenny. Updated over a week ago
Using An Existing VoIP Number

Written by Jenny. Updated over a week ago
Editing a contact phone number

Written by Jenny. Updated over a week ago
The Conversation List

Written by Jenny. Updated over a week ago
Deleting an Agent

Written by Jenny. Updated over a week ago
Adding Contact Details

Written by Jenny. Updated over a week ago
Pricing guide

Written by Jenny. Updated over a week ago
Integration for Slack

Written by Jenny. Updated over a week ago
My account isn’t letting me add Agents

Written by Jenny. Updated over a week ago
Smart SMS

Written by Jenny. Updated over a week ago
Customer Satisfaction (CSAT) Survey

Written by Jenny. Updated over a week ago
Adding an Agent

Written by Jenny. Updated over a week ago
Using the Address Book

Written by Jenny. Updated over a week ago
Net Promoter Score (NPS) Survey

Written by Jenny. Updated over a week ago
My Address Book upload isn’t working

Written by Jenny. Updated over a week ago
Using An Existing Landline

Written by Jenny. Updated over a week ago
SMS Messages and MMS Defined

Written by Jenny. Updated over a week ago
Using International Numbers

Written by Jenny. Updated over a week ago
Salesforce integration

Written by Jenny. Updated over a week ago
Signing up for Textline

Written by Jenny. Updated over a week ago
Departments: What they are & how to add them

Written by Jenny. Updated over a week ago
Conversation Dashboard

Written by Jenny. Updated over a week ago
Starting your free trial

Written by Jenny. Updated over a week ago
I’m not getting the password reset email

Written by Jenny. Updated over a week ago
Create a texting hyperlink

Written by Jenny. Updated over a week ago
Multi-Factor Authentication

Written by Jenny. Updated over a week ago
Advanced & Saved Searches

Written by Jenny. Updated over a week ago
Authentication Security Settings

Written by Jenny. Updated over a week ago
Automatic Sign-Off

Written by Jenny. Updated over a week ago
HIPAA Account

Written by Jenny. Updated over a week ago
Chrome Extension

Written by Jenny. Updated over a week ago
Admin Guide

Written by Jenny. Updated over a week ago
Texting Best Practices

Written by Jenny. Updated over a week ago
Whitelisted IP Addresses

Written by Jenny. Updated over a week ago
Configuring SAML, Single Sign On (SSO), Okta, or Azure

Written by Jenny. Updated over a week ago
Consent: Importing Consent

Written by Jenny. Updated over a week ago
Preferred Language

Written by Jenny. Updated over a week ago
Custom Surveys

Written by Jenny. Updated over a week ago
Automation Type: Timer

Written by Jenny. Updated over a week ago
The Campaign Registry Pricing

Written by Jenny. Updated over a week ago
Routes

Written by Jenny. Updated over a week ago
Teams

Written by Jenny. Updated over a week ago
Sensitive Data Redaction

Written by Jenny. Updated over a week ago
Consent: Manual Override

Written by Jenny. Updated over a week ago
Surveys: Preferred Language

Written by Jenny. Updated over a week ago
Messaging costs explained

Written by Jenny. Updated over a week ago
Consent: Bulk Request

Written by Jenny. Updated over a week ago
Using an existing Signalwire phone number

Written by Jenny. Updated over a week ago
Using an existing Vonage or Nexmo phone number

Written by Jenny. Updated over a week ago
Group Messaging

Written by Jenny. Updated over a week ago
Automation Templates

Written by Jenny. Updated over a week ago