Using Textline
141 articles
Written by Jenny
Unsubscribing to Messaging
Written by Jenny. Updated over a week ago
Opt-in and opt-out
Written by Jenny. Updated over a week ago
Variables
Written by Jenny. Updated over a week ago
Announcement Duplication
Written by Jenny. Updated over a week ago
Announcement Stats
Written by Jenny. Updated over a week ago
Advanced Announcement Settings
Written by Jenny. Updated over a week ago
Scheduled Announcements
Written by Jenny. Updated over a week ago
Using Announcements
Written by Jenny. Updated over a week ago
HIPAA: Consent in preferred language
Written by Jenny. Updated over a week ago
Pro Contact Consent
Written by Jenny. Updated over a week ago
Automation Action: Send a Message
Written by Jenny. Updated over a week ago
Automations
Written by Jenny. Updated over a week ago
Webhooks
Written by Jenny. Updated over a week ago
Scheduled Messages
Written by Jenny. Updated over a week ago
Send Form Submissions to Textline as Inbound Messages
Written by Jenny. Updated over a week ago
Setting Reminders
Written by Jenny. Updated over a week ago
Zendesk Support: Resolve Trigger
Written by Jenny. Updated over a week ago
Filtering the Conversation List
Written by Jenny. Updated over a week ago
Zendesk Support: Assign Ticket Trigger
Written by Jenny. Updated over a week ago
Conversation Links
Written by Jenny. Updated over a week ago
Zendesk Support: Send Text Trigger
Written by Jenny. Updated over a week ago
Export a Conversation
Written by Jenny. Updated over a week ago
API Documentation
Written by Jenny. Updated over a week ago
Resolve a Conversation
Written by Jenny. Updated over a week ago
Textline Glossary
Written by Jenny. Updated over a week ago
Using Shortcuts
Written by Jenny. Updated over a week ago
Free Trial Limitations
Written by Jenny. Updated over a week ago
Zapier integration
Written by Jenny. Updated over a week ago
It looks like my message sent to the wrong contact
Written by Jenny. Updated over a week ago
Notifications - Mobile, Desktop, and Email
Written by Jenny. Updated over a week ago
I’m getting an error message when I text a contact
Written by Jenny. Updated over a week ago
Shopify integration
Written by Jenny. Updated over a week ago
Conversation History
Written by Jenny. Updated over a week ago
Setting your Status - Available or Away
Written by Jenny. Updated over a week ago
Add the Textline Widget to your mobile site
Written by Jenny. Updated over a week ago
Help Scout Integration
Written by Jenny. Updated over a week ago
Unified Inbox View
Written by Jenny. Updated over a week ago
I can't delete a Department
Written by Jenny. Updated over a week ago
How to restore your account
Written by Jenny. Updated over a week ago
Conversation Dispositions
Written by Jenny. Updated over a week ago
Updating your password
Written by Jenny. Updated over a week ago
Communicating your new phone number to contacts
Written by Jenny. Updated over a week ago
How to cancel your account
Written by Jenny. Updated over a week ago
Why use multiple Departments
Written by Jenny. Updated over a week ago
Email Notification Issues
Written by Jenny. Updated over a week ago
Talkdesk integration
Written by Jenny. Updated over a week ago
HIPAA Contact Consent
Written by Jenny. Updated over a week ago
Editing your profile
Written by Jenny. Updated over a week ago
Changing your Textline plan
Written by Jenny. Updated over a week ago
Mobile Notification Issues
Written by Jenny. Updated over a week ago
Using Slash Commands
Written by Jenny. Updated over a week ago
Address Book Actions Tutorials
Written by Jenny. Updated over a week ago
Aircall integration
Written by Jenny. Updated over a week ago
Signing out of Textline
Written by Jenny. Updated over a week ago
Confirming your current plan
Written by Jenny. Updated over a week ago
Archiving your contacts
Written by Jenny. Updated over a week ago
Desktop Notification Issues
Written by Jenny. Updated over a week ago
Using Keyboard Shortcuts
Written by Jenny. Updated over a week ago
Gorgias integration
Written by Jenny. Updated over a week ago
Signing in to Textline
Written by Jenny. Updated over a week ago
Changing an Agent’s role
Written by Jenny. Updated over a week ago
Mass importing contacts
Written by Jenny. Updated over a week ago
Transfer a Conversation
Written by Jenny. Updated over a week ago
Searching in Textline
Written by Jenny. Updated over a week ago
My notifications aren’t making noise
Written by Jenny. Updated over a week ago
Textline referral program
Written by Jenny. Updated over a week ago
Freshdesk integration
Written by Jenny. Updated over a week ago
Joining an existing Textline account
Written by Jenny. Updated over a week ago
Using Whispers
Written by Jenny. Updated over a week ago
Profile and Organization Settings
Written by Jenny. Updated over a week ago
Tagging Contacts
Written by Jenny. Updated over a week ago
I'm not getting notifications / message alerts
Written by Jenny. Updated over a week ago
Using an existing Twilio phone number
Written by Jenny. Updated over a week ago
Pipedrive integration
Written by Jenny. Updated over a week ago
Data retention
Written by Jenny. Updated over a week ago
Custom Roles
Written by Jenny. Updated over a week ago
Roles in Textline
Written by Jenny. Updated over a week ago
Claim a Conversation
Written by Jenny. Updated over a week ago
It's taking a long time to send/receive messages
Written by Jenny. Updated over a week ago
Custom Address Book Fields
Written by Jenny. Updated over a week ago
Claiming your domain
Written by Jenny. Updated over a week ago
Metrics Definitions
Written by Jenny. Updated over a week ago
Zendesk Sell integration
Written by Jenny. Updated over a week ago
Instagram Business
Written by Jenny. Updated over a week ago
Reviewing your Agents’ metrics
Written by Jenny. Updated over a week ago
Starting a New Conversation
Written by Jenny. Updated over a week ago
Metrics Dashboard Basics
Written by Jenny. Updated over a week ago
Adding or updating Billing Information
Written by Jenny. Updated over a week ago
Zendesk Support integration
Written by Jenny. Updated over a week ago
Facebook Business Messenger
Written by Jenny. Updated over a week ago
I’m having trouble entering or saving my payment info
Written by Jenny. Updated over a week ago
Using An Existing VoIP Number
Written by Jenny. Updated over a week ago
Editing a contact phone number
Written by Jenny. Updated over a week ago
The Conversation List
Written by Jenny. Updated over a week ago
Deleting an Agent
Written by Jenny. Updated over a week ago
Adding Contact Details
Written by Jenny. Updated over a week ago
Pricing guide
Written by Jenny. Updated over a week ago
Integration for Slack
Written by Jenny. Updated over a week ago
My account isn’t letting me add Agents
Written by Jenny. Updated over a week ago
Smart SMS
Written by Jenny. Updated over a week ago
Customer Satisfaction (CSAT) Survey
Written by Jenny. Updated over a week ago
Adding an Agent
Written by Jenny. Updated over a week ago
Using the Address Book
Written by Jenny. Updated over a week ago
Net Promoter Score (NPS) Survey
Written by Jenny. Updated over a week ago
My Address Book upload isn’t working
Written by Jenny. Updated over a week ago
Using An Existing Landline
Written by Jenny. Updated over a week ago
SMS Messages and MMS Defined
Written by Jenny. Updated over a week ago
Using International Numbers
Written by Jenny. Updated over a week ago
Salesforce integration
Written by Jenny. Updated over a week ago
Signing up for Textline
Written by Jenny. Updated over a week ago
Departments: What they are & how to add them
Written by Jenny. Updated over a week ago
Conversation Dashboard
Written by Jenny. Updated over a week ago
Starting your free trial
Written by Jenny. Updated over a week ago
I’m not getting the password reset email
Written by Jenny. Updated over a week ago
Create a texting hyperlink
Written by Jenny. Updated over a week ago
Multi-Factor Authentication
Written by Jenny. Updated over a week ago
Advanced & Saved Searches
Written by Jenny. Updated over a week ago
Authentication Security Settings
Written by Jenny. Updated over a week ago
Automatic Sign-Off
Written by Jenny. Updated over a week ago
HIPAA Account
Written by Jenny. Updated over a week ago
Chrome Extension
Written by Jenny. Updated over a week ago
Admin Guide
Written by Jenny. Updated over a week ago
Texting Best Practices
Written by Jenny. Updated over a week ago
Whitelisted IP Addresses
Written by Jenny. Updated over a week ago
Configuring SAML, Single Sign On (SSO), Okta, or Azure
Written by Jenny. Updated over a week ago
Consent: Importing Consent
Written by Jenny. Updated over a week ago
Preferred Language
Written by Jenny. Updated over a week ago
Custom Surveys
Written by Jenny. Updated over a week ago
Automation Type: Timer
Written by Jenny. Updated over a week ago
The Campaign Registry Pricing
Written by Jenny. Updated over a week ago
Routes
Written by Jenny. Updated over a week ago
Teams
Written by Jenny. Updated over a week ago
Sensitive Data Redaction
Written by Jenny. Updated over a week ago
Consent: Manual Override
Written by Jenny. Updated over a week ago
Surveys: Preferred Language
Written by Jenny. Updated over a week ago
Messaging costs explained
Written by Jenny. Updated over a week ago
Consent: Bulk Request
Written by Jenny. Updated over a week ago
Using an existing Signalwire phone number
Written by Jenny. Updated over a week ago
Using an existing Vonage or Nexmo phone number
Written by Jenny. Updated over a week ago
Group Messaging
Written by Jenny. Updated over a week ago
Automation Templates
Written by Jenny. Updated over a week ago